Patient Retention Calculator (embed)

Example figures, not benchmarks. Replace them with yours.

Patients over a period

A quarter works well. Count active the same way at both ends, for example seen in the last 90 days.

Active patients at the start New patients during the period Active patients at the end Left after completing careDischarged, course finished

No-shows in a typical week

Appointments booked No-shows and late cancellations Average revenue per visit Weeks open a year

Rebooking at checkout

Visits completed in a week Left with the next visit booked

Your numbers

Retention rate: 75%
Churn rate: 25%
Churn before finishing care: 15%
Patients lost: 50
No-show rate: 7.5%
Visits not held a year: 276
Booked revenue not collected: $49,680
Rebooking rate: 60.8%

You kept 150 of 200 patients (75%). Of the 50 who left, 20 completed their care, so 30 left before finishing. No-shows and late cancellations add up to about 276 visits a year that weren't held, or $49,680 in booked revenue.

A free patient retention and no-show calculator by Fill The Lobby, the patient acquisition & retention agency. The figures you type stay in your browser.